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Frequently asked questions

General

How can I stay informed about news and updates for the software?

Click the button 'News' top left of the webpage. From there you can subscribe to our newsletter, which contains all the important information. Of course you can also check the website regularly.
I lost your program. What can I do?

If you deleted or uninstalled the program by accident, you can reinstall it on the same computer using the setup file you received from me. If you lost the setup file, contact me by email and I will send you the file again.
My computer does not have an internet connection. Is that a problem?

No, you can download the program on another computer, copy the installation file on a stick or disc. Then you take that and install it on any computer.
How do I install the software on a computer without an Internet connection?

This is the process you need to follow:

  1. Download the software on a computer with an internet connection.
  2. Start the downloaded software. The setup will start.
  3. Choose the second large button to install on another computer.
  4. Insert a USB memory stick. Close any windows that are popping up.
  5. Click on the button to prepare the USB stick.
  6. Insert the memory stick in the other computer. Start ShowRedCode.exe on the memory stick. Note the red code.
  7. Go back to the first computer. Insert the memory stick again. Enter the red code in the setup.
  8. Click on the button to prepare the memory stick again.
  9. Insert the memory stick in the other computer again. Start Setup.exe on the memory stick.
I would like to use the software on two computers. Can you offer me a discount?

Yes, we can. Your license allows you to install the software on one computer. If you want two or more licenses, please contact us. We can offer an interesting discount.
I'm expecting an e-mail, but it takes a long time. What is going on?

Chances are that our e-mail ended up in your spam folder. Please mark the e-mail as "Not spam" or move the e-mail from the spam folder to the inbox folder. This will help the spam filter in the future to recognize that this is no spam.
Your program and manual are not available in my language. Is there going to be support in other languages?

We are not sure. We depend on others for these translations. As soon as a new language is available it will be available on our website. If you want to help creating a translation, send us an email.
When I have an idea or suggestions to improve one of the programs, who do I contact?

Ideas and suggestions for the existing programs or even new programs are welcome. You can send an email stating your idea/suggestion(s). All ideas and suggestions are placed on a 'wishlist', the best ones at top. We are constantly improving the software and will try to implement as many ideas as possible.
The software setup does not succeed. How can I proceed?

It is probably your antivirus software blocking the setup. Try to disable your antivirus software temporarily. This is often possible by right clicking the antivirus icon in the bottom right corner of your desktop (in the system tray).

What antivirus software do you use? We will contact them to report a false positive.

Hardware

What microphone should I choose?

An external microphone with a cable connected to the computer is the preferred configuration, because it can be easily placed in a proper location. That means that a simple microphone connected to your computer's soundcard will suffice. The frequency range of such a really cheap microphone is in most cases not known. A high quality dynamic microphone will give better results, especially in the lower frequencies. Generally spoken a USB microphone will do too. In that case, the internal sound card of the computer is not used, which can be an advantage. The much more expensive condenser microphones are usable, but they won't give you a better tuning-result. At all times, digital effects in the microphone software have to be disabled!

Accordion Tuner

When I measure multiple reeds using the accordion tuner, I don't see all reeds. What's causing this?

This can be the result of one of the following:

  • The number of reeds does not correspond to the number of reeds set in the tuner's configuration. This can be corrected by clicking the 'Reeds' button.
  • The tuner is capable of tuning three reeds at the same time.

    • When measuring single notes, the three reeds have to lie within that same note. The three reeds must not lie within multiple octaves.
    • When measuring chords, each note of the chord must contain one reed and all reeds must lie within the same octave.
    • When measuring octaves, each reed has to lie within different octaves.
  • When the microphone is positioned on one side of the accordion, it is possible that the recording level of reeds on the other side of the accordion is too low. In that case, you will have to reposition the microphone.
  • When two reeds sound at exactly the same frequency (within 0,6 Herz difference), the tuner will recognize these two reeds as one.
Where can I find the beat lists?

The beat lists are not included with the software. The trial version of the software includes a few examples. However, these are only examples. You can easily create the beat lists yourself. With the module "Record & Report" you can even easily copy them from an existing instrument.

See chapter "Beat lists" of the manual for more information
How do I tune an accordion with 4 voices in muzette?

  • At the beat list, select "Reed 2 on zero". Select 1 reed. Mute reed 2, 3 and 4. Now tune the first reed.
  • Select 2 reeds. Mute reed 3 and 4. Now tune the second reed using the beat value.
  • Select 3 reeds. Mute reed 4. Now tune the third reed using the beat value.
  • Go back to the beat list and select "Reed 1 on zero". Select 3 reeds. Mute reed 1. Now tune the fourth reed using the beat value.


If you do not want any reed on zero.
Reed 1 and 2 below zero and reed 3 and 4 above zero:

  • Go to the beat list. Select "Reed 3 on zero". Enter -50% in the "Asymmetricity" field.
  • Select 1 reed. Mute reed 2, 3 and 4. Now tune the first reed.
  • Select 2 reeds. Mute reed 3 and 4. Now tune the second reed using the beat value.
  • Go to the beat list. Select "Reed 1 on zero". Enter 0% in the "Asymmetricity" field.
  • Select 3 reeds. Mute reed 1. Now tune the third and fourth reed using the beat values.
The accordion tuner has difficulties detecting the right tones quickly. What could be the cause of this?

  • While measuring a tone, the number of sounding reeds must be the same as the selected number in the tuner software. The other reeds must be muted.
  • After starting the tuner software, do not start playing a tone as long as the text "Initializing..." is displayed.
  • The sounding tone needs to be constant for three seconds or longer. The text "locked" will appear then.
  • Before playing a sound a few seconds of silence is necessary.
  • If the note to measure lasts for too long (approximately 30 seconds), then it will be recognized as a background sound and will be removed.
  • See to quiet surroundings. A humming fan too close to the microphone can disturb the recording.
  • You should not use a microphone specific for voice. Too many frequencies will be filtered out. A USB microphone such as the "Samson Go Mic" is recommended.
  • Do you have a stereo microphone? It must be configured as mono!
  • Make sure the microphone sound is not played through the speakers. Some soundcards support this through their Windows Mixer Settings.
  • Any digital sound effects in the microphones driver software have to be disabled! Look for effects like “noise reduction” and “echo”.
  • The microphone must be placed at the side of the instrument where the sound is coming from.
  • The microphone must be placed close to the instrument.
  • Make sure the right microphone is selected in the tuner software's settings screen. With laptops it is easy to mistakenly select the internal microphone.
  • Some computers suffer from a power supply hum. If you have a laptop you can check this by disconnecting the power cable. A USB microphone will solve this issue.
  • A 50 or 60Hz power hum filter can be enabeld in the settings screen of the tuner software. In some situations this filter can prevent the software from detecting the lower tones properly.
  • In the settings screen of the tuner software the microphone volume has to be configured as sensitive as possible. The signal strength should never reach the red zone though.
  • If there is a "boost" checkmark for the microphone (in the settings screen of the tuner software), you should try it and check its results.
  • With newer computers sometimes a boost setting (often a percentage) in the microphone driver software is supported.
  • The minimum beat that can be measured is about 0.6Hz. Below that, the reeds have to be measured separately.
  • Keep the bellow pressure constant while measuring. The pitch of a reed decreases when the bellow pressure increases.
What can I do with the trial version of the software?

The trial version is meant for getting a good idea of the possibilities of the tuner. Only part of the notes from the scale can be measured with this version. The following notes are supported:

E0 F0 G#0 A0 C1 C#1 E1 F1 G#1 A1 C2 C#2 E2 F2 G#2 A2 C3 C#3 E3 F3 G#3 A3 C4 C#4 E4 F4 G#4 A4 C5 C#5 E5 F5 G#5 A5 C6 C#6 E6 F6 G#6 A6 C7 C#7 E7 F7 G#7 A7 C8 C#8 E8 F8 G#8 A8 C9

You can download the trial version here

Piano Tuner

How does the piano tuning software tune a piano to the equal temperament?

The software works just like a technician that tunes by ear. The software "listens" to the beats in the intervals of the particular piano (so the consonance of the instrument is taken into account). It not only listens to the fundamental tones, but also to a lot of harmonics.

The software uses the following model:

  1. A4 will be at the user specified frequency. (default = 440 Hz)
  2. The interval A3-A4 will sound clean.
  3. Tuning the temperament octave F3-F4:
    The octave F3-F4 will sound clean.
    Major thirds will beat faster going up the keyboard.
    Major sixths will beat faster going up the keyboard.
    Fifths will sound clean.
    Fourths will beat slowly.
    The three major thirds F3-A3, A3-C#4, C#4-F4 will beat close to 7, 9 and 11 beats per second.
  4. Tuning the bass:
    Octaves will sound clean.
    Fifths will sound almost clean.
    Fourths will beat slowly.
    Minor thirds will beat faster going up the keyboard.
    Major thirds will beat faster going up the keyboard.
    Major thirds will beat slower than minor thirds. (not always possible)
    Minor thirds will beat equal to major sixths. (not always possible)
    Octave-minor sevenths will beat faster going up the keyboard.
    Octave-augmented fourths will beat faster going up the keyboard.
  5. Tuning the treble:
    Octaves will sound fairly clean.
    Fifths will beat very slowly.
    Fourths will have a slow beat.
    Octave-fifths will sound fairly clean.
    Tenths will beat faster going up the keyboard.
    Tenths will beat a little faster than thirds.
    Seventeenths will beat faster going up the keyboard.
    Seventeenths will beat faster than tenths.
    Double octaves will sound fairly clean.
How do I pull a piano, that has dropped in pitch a lot, back up to 440 Hz?

Check out chapter "Raising the pitch" in the manual.
Can I tune a piano to another frequency than 440 Hz?

Yes, you can tune a piano to any frequency you like. The A4-frequency can be set in the stretch screen of the software. You can even set the A4-frequency to the current frequency of your piano prior to recording the strings. Then after recording and before calculating the optimal stretch, you set the A4-frequency to the frequency you like.
What can I do with the trial version of the software?

The trial version is meant for getting a good idea of the possibilities of the tuner. As with the full version, the trial version can record all notes. After that, the optimal stretch can be calculated. The trial version calculates the optimal frequencies of all As (A0 - A7) and all Es (E1 - E7). These tones can then be tuned. All the tones in between cannot be tuned.

This way it is possible to tune a series of intervals over the entire range of the piano:

  • Octaves: A0-A1, A1-A2 etc. E1-E2, E2-E3 etc.
  • Fifths: A0-E1, A1-E2 etc.
  • Fourths: E1-A1, E2-A2 etc.

You can download the trial version here
Why does every piano need to be tuned differently?

Check out the description here.
The tuner software has difficulties detecting the right tones quickly. What could be the cause of this?

  • All keys of the piano need to be recorded before calculating the optimal stretch.
  • While measuring a key, only one string may sound. The other strings (of the same key) must be muted.
  • For each key only one string needs to be recorded. If a string is difficult to record, you can record one of the other strings of this key.
  • The keys need to be recorded from low to high. You cannot skip a key. This means that when one key cannot be recorded, all higher keys cannot be recorded either.
  • See to quiet surroundings. A humming fan too close to the microphone can disturb the recording.
  • You should not use a microphone specific for voice. Too many frequencies will be filtered out. A USB microphone such as the "Samson Go Mic" is recommended.
  • Do you have a stereo microphone? It must be configured as mono!
  • Always use a recording of the same piano. After structural changes (like replacing strings), create a new recording.
  • Make sure the microphone sound is not played through the speakers. Some soundcards support this through their Windows Mixer Settings.
  • Any digital sound effects in the microphones driver software have to be disabled! Look for effects like “noise reduction” and “echo”.
  • Make sure the right microphone is selected in the tuner software's settings screen. With laptops it is easy to mistakenly select the internal microphone.
  • Some computers suffer from a power supply hum. If you have a laptop you can check this by disconnecting the power cable. A USB microphone will solve this issue.
  • In the settings screen of the tuner software the microphone volume has to be configured as sensitive as possible. The signal strength should never reach the red zone though.
  • If there is a "boost" checkmark for the microphone (in the settings screen of the tuner software), you should try it and check its results.
  • With newer computers sometimes a boost setting (often a percentage) in the microphone driver software is supported.
  • The tones in the highest octave sometimes sound too short. You can strike these strings (only the highest octave) repeatedly.
  • If the complete piano’s pitch is too low or too high, the A4 frequency in the stretch screen can be changed accordingly. After recording all tones, change the A4 frequency back to the desired pitch; often 440 Hz. After that, calculate the optimal stretch.
  • If some tones are too low or too high, pre-tune these tones (with the tuning hammer) so the tuner software will detect the right tone.

HOHNER Harmonica Tuner

The harmonica tuner has difficulties detecting the right tones quickly. What could be the cause of this?

  • While measuring a tone, the number of sounding reeds must be the same as the selected number in the tuner software.
  • Before playing a sound a few seconds of silence is necessary.
  • See to quiet surroundings. A humming fan too close to the microphone can disturb the recording.
  • You should not use a microphone specific for voice. Too many frequencies will be filtered out. A USB microphone such as the "Samson Go Mic" is recommended.
  • Do you have a stereo microphone? It must be configured as mono!
  • Make sure the microphone sound is not played through the speakers. Some soundcards support this through their Windows Mixer Settings.
  • Any digital sound effects in the microphones driver software have to be disabled! Look for effects like “noise reduction” and “echo”.
  • The microphone must be placed close to the instrument.
  • Make sure the right microphone is selected in the tuner software's settings screen. With laptops it is easy to mistakenly select the internal microphone.
  • Some computers suffer from a power supply hum. If you have a laptop you can check this by disconnecting the power cable. A USB microphone will solve this issue.
  • A 50 or 60Hz power hum filter can be enabled in the settings screen of the tuner software. In some situations this filter can prevent the software from detecting the lower tones properly.
  • In the settings screen of the tuner software the microphone volume has to be configured as sensitive as possible. The signal strength should never reach the red zone though.
  • If there is a "boost" checkmark for the microphone (in the settings screen of the tuner software), you should try it and check its results.
  • With newer computers sometimes a boost setting (often a percentage) in the microphone driver software is supported.
  • The minimum beat that can be measured is about 1Hz. Below that, the reeds have to be measured separately.
  • Keep the air pressure constant while measuring. The pitch of a reed decreases when the air pressure increases.
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